What's included in an Annual Maintenance Agreement?


 

ALL ROUTINE MAINTENANCE

  • We will clean up your computer(s), removing any spyware, adware, malware, viruses, and general computer "clutter" that accumulates over time and slows down your system's performance. 
  • Since dust accumulates inside your system (preventing critical components from cooling properly), we physically clean your system as well.
  • We will update all operating system and program files, and optimize your system for best possible performance.  
  • We will back up your files and data per a pre-arranged backup protocol or verify that your backup systems are functioning properly. 

 

FREE PHONE SUPPORT

Call us anytime you have a question, concern, or problem regarding your computer or its operation.  Most times we can walk you through a process or answer your questions with a quick telephone conversation or by connecting remotely via the Internet.  Often the right answer at the right time can save lots of problems.  You know...  "A stitch in time, saves nine".
 

FRONT-OF-THE-LINE PRIORITY

If there are repair issues that can't be handled by phone, you'll receive priority (over non-agreement customers) in scheduling a service call  r  In-shop expediting (front-of-the-line priority) still requires an expedite fee.
 

REDUCED LABOR RATE (1/2 price labor)

All routine preventative-maintenance work is included in your maintenance agreement.  Any additional work we do for you will be at 1/2 our normal applicable rate.  This rate is viable for repairs, new system construction, training, or any projects that you might need help with.  Emergency (same day, after hours, and holidays rates) service not included.  1/2-price labor does not apply to laptop hardware repairs (broken screen, DC jack replacement) or Data Recovery Services.  If you choose a "monthly" payment option, 1/2-price labor rate only applies if your maintenance agreement has been in force for 30 days prior.
 
                           How Much Does an Annual Maintenance Agreement Cost?
                                                                                                                  

                                                           Contact us by Email

                                                    ron@somdcomputerrepairs.com

 

                                                                                This site was last updated 03/10/13

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